To be eligible for assistance, applicants
must meet the following legislative criteria:
Resident in Ontario
Income not in excess of prescribed
Assets not in excess of prescribed
Living with parents and not financially
dependent on them
Not a single person incarcerated full
Not a single person less than 16 years
of age without dependents
Not a single person who has been deemed
none-compliant for 3 or 6 months
Not a single person subject to a period
of ineligibility due to welfare fraud conviction
Not a single person without dependents
who is receiving a loan under the Ministry of Colleges and University Act
or the Canada Student Loan Act.
An application for Social Assistance
involves two steps.
Step 1: Intake
The first step in applying for financial assistance is to contact the Intake Screening Office.
Residents of both County of Lennox & Addington and County of Prince Edward will call
613-354-7991 (local) or 1-866-716-7991 (toll free)
You must have the following information,
pertaining to yourself and your family members to complete the application. You will also be required to bring the following
verifying documents to your Verification Interview (Step 2):
Date of Birth
Social Insurance number
Health Card number
Immigration number and Date of Landing (if
Current address and address history for the
last 12 months
All accommodation costs, including
Landlord’s name & address or mortgage company info.
Bank account numbers and balance history
Information concerning any owned assets
Current & past employment details
Information on income, or potential income, from any source (such
as Child Tax Credit, Support, Employment Insurance, etc.)
Request the applicants’ approval to continue
for Third Party checks
Provide general program information and
Complete a high level review of eligibility
Schedule an appointment for the applicant at the
local Ontario Works office
Applicants who are in crisis or meet other criteria which indicate that telephone screening is inappropriate may be transferred or referred directly to the local Ontario Works office.
A staff member will inform applicants of their potential eligibility. If found ineligible for Social Assistance, you will be advised of your right to appeal the decision and the process involved to do so. You may also choose to discontinue your application for benefits.
Find out more about
appealing a determination of ineligibility.
Step 2: Confirmation of Eligibility & employment Planning
An Ontario Works staff will then meet with the Applicant (as well as Spouse
and dependent children over the age of 18 if applicable) at the time set
during Intake, to review and verify the information that was first provided . Any required documentation will be copied, and any special
circumstances will be reviewed.
Participation Agreements will be contracted with each family member over
the age of 18. Each individual's personal goals and available programs and
resources will be taken into consideration. All necessary forms will be
reviewed and signed.
Eligible applicants will be informed how they will receive their financial
assistance, and the requirements to maintain ongoing entitlement.
An Ontario Works staff member will review a presentation outlining legislation requirements including: Ontario Works requirements; available Employment Supports and Financial incentives; and, a review of the most common forms used, such as the Income Reporting Statement. The applicant will also receive an Information Kit to keep for personal reference. Further information or specific details will be provided by Ontario Works staff.